I'm a proactive experience designer with 4 years of challenging projects behind me. I specialise in design for financial services and mobile devices. I'm currently on the lookout for my next opportunity to reimagine customer experiences, in London from January 2016.
Santander's Personal Banking app worked well but needed its look and feel to be updated. I was tasked to completely overhaul the design of the iPhone app with no guidelines to work from. This was a complex project which involved over one hundred screens to be designed. I approached this project with the aim to simplify the UX as much as possible to make using it quick and easy for consumers on the move. I then worked with Chris Constantine and Steven Morris to complete the iPad designs.
A fast-pased, 6 week project in which I lead the discovery, concepting and prototyping phases for an online application portal. HSBC needed a completely new way for their customers to serve themselves online, and with no prior work having been done, it was all on me to start bringing this idea to life.
Bupa needed a way to have a conversation with their customers outside of their apaperwork and appointments. We created Bupa Groundmiles, a pedometre app that encourages users to walk their 10,000 steps every day. I worked with our intern, Alice Heath, to produce a beautiful app that is simple and fun to use for a broad audience.
Sky wanted to launch the first social television guide. I worked to convert the desktop experience into one that worked seemlessly on mobile.
I consulted at Westpac, as a key customer experience designer for "Wonder", a market-leading, home loan exploration portal within their internet banking platform.
ASB needed a calculator that would stand up against the competition. With customer's comparing their personal loan options, this calculator needed to be engaging but simple, and portray ASB's brand when being compared with those of competing banks.
Santander bank needed their online banking platform to be redesigned to align with their new mobile banking app and to improve the user experience, especially for touch. Working from desktop only wireframes, I created a Responsive Style Guide from which all online banking screens could be designed and constructed. This document required me to design and document every element of the site for various stakeholders within Santander, including designers and developers. I had to be incredibly organised and thorough in order to cover all questions that could arise.
This app was the number 1 selling app on iTunes for a week! I designed the full UX and interface of this turn-based app which compliments Endemol's BBC quiz show, "Pointless". Fans and non-fans can play against each other in head-to-head rounds and on their own in single player mode.
I spent a day in a team of four people rapid wireframing at charity event, Hack4Good. We were asked to streamline the experience of betting on sports matches to encourage donations. I sketched wireframes of the betting process that used a thermometre to show the user how their chances of winning were improving as they bet and donated more to charity.
This app allows football fans to play against each other in a virtual penalty shootout. I designed the UX for the entire turn-based app. This project has given me a lot of experience in gaming user experience. Read more and download the free app here.
This campaign was run to find out which city was the most photogenic to help elevate the launch of the new Samsung Galaxy Camera. I lead the mobile UX design and then adapted desktop designs for mobile users. You can visit the site here.